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Welcome To RLGA's Mail-back

Welcome to LeapFrog's take-back program provided by Reverse Logistics Group Americas, Inc. (RLGA). RLGA will ensure recycling and disposal are performed in an environmentally sound manner that complies with all governmental laws and regulations.

You may use this program to return LeapFrog eligible products.

LeapFrog and its partner RLGA are not responsible for information left on equipment returned through this program and will not be able to return any equipment once you have handed it over to a collector or transporter used for the purpose of returning your equipment.

Prior to returning equipment for recycling, it is your responsibility to back up or transfer any data on the hard drive or other storage devices and then delete any data on the drives and devices. Additionally, for removing data on Computer Hardware, it is further recommended to use a variety of available data-erasing software applications available and follow the instructions associated with the software to ensure data is removed from the machine prior to returning for recycling.

This program is only available in certain States and Countries.

UNITED STATES

In certain states you may use this program to return products from other manufacturers.

In addition, if you are in New York State, and if you purchased a new LeapFrog eligible product, you may return the same type of equipment of any brand provided you can provide a proof of purchase for the new product.

Please click the “Next” button at the bottom of this page, if you would like to proceed with using this program to return an item for recycling.

UNITED KINGDOM

United Kingdom customers with LeapPad 3, LeapBand, LeapReader, and LeapPad Ultra may access the mail-back program by sending an email to leapfrogtakeback@rlgamericas.com.

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If you have any questions about using this program, please send an email to leapfrogtakeback@rlgamericas.com.

Important: If you are wishing to return a product which has a cracked or broken monitor screen or has any sign of visible leakage, please send an email to leapfrogtakeback@rlgamericas.com.for assistance.

Before you proceed, please read the following documents carefully:

  1. Terms of use
  2. Privacy policy
  3. Take-back program policy